Privacy Policy

This Privacy Policy explains how Market Makers ("we", "us", "our") collects, uses, stores, and shares your personal data when you visit our website or use our educational services. Please read it carefully.

Who we are

Market Makers operates an educational platform focused on gold (XAU/USD) trading and introduces members to a partnered broker. Our contact email is support@marketmakersfx.net.

For the purposes of applicable data-protection law (including the GDPR where it applies), Market Makers is the data controller for personal data collected through this website and Service.

Data we collect

Account and contact data: when you register, we collect your name, email address, and any other information you provide during sign-up or in your profile.

Usage data: we automatically collect information about how you interact with the Service, including pages visited, features used, session duration, clicks, and scroll depth. This helps us understand how members use the platform and improve the experience.

Device and technical data: we collect your IP address, browser type and version, device type, operating system, and screen resolution. This information is used for security, analytics, and compatibility purposes.

Cookies and similar technologies: we use cookies and similar tracking tools as described in the section below.

Communications: if you contact us by email or through any support channel, we retain the content of your communications and your contact details.

Cookies and tracking, including advertising tools

We use cookies and similar technologies (pixel tags, web beacons) to operate and improve the Service, and to measure the effectiveness of our advertising.

Essential cookies: necessary for the website to function. They cannot be switched off. They are usually set in response to actions you take, such as logging in.

Analytics cookies: we use third-party analytics tools (such as Google Analytics or similar) to understand how visitors engage with the site. These tools collect information about your visit, including pages viewed, traffic sources, and session length.

Advertising and marketing tools — Meta Pixel: we use the Meta Pixel (provided by Meta Platforms, Inc.) and similar advertising pixels on our website. These tools allow us to measure the effectiveness of our advertising campaigns on Meta platforms (Facebook, Instagram), build audiences for retargeting, and optimise ad delivery. The Meta Pixel may collect your IP address, browser information, and your interactions with our website and transmit this data to Meta. Meta's use of this data is governed by Meta's own Privacy Policy.

You can manage cookies through your browser settings. For advertising cookies, you can also opt out through the Digital Advertising Alliance (DAA) at optout.aboutads.info or the Network Advertising Initiative (NAI) at optout.networkadvertising.org. Note that opting out of advertising cookies does not stop you seeing ads — it means the ads you see will be less targeted to your interests.

How we use your data

We use personal data to: (a) create and manage your account and provide the Service; (b) communicate with you about your membership, updates, and support; (c) send you educational content and marketing communications (where you have given consent or we have a legitimate interest to do so); (d) measure and optimise our advertising campaigns, including through the Meta Pixel and similar tools; (e) analyse usage patterns and improve the Service; (f) detect fraud, prevent abuse, and ensure the security of the platform; (g) comply with our legal obligations.

Legal bases for processing (GDPR)

Where the GDPR or equivalent legislation applies, we rely on the following legal bases to process your personal data:

Contract: processing necessary to provide the Service you have signed up for (e.g., managing your account, delivering educational content).

Legitimate interests: processing for our legitimate business interests — including analytics, improving the Service, fraud prevention, and direct marketing to existing members — where those interests are not overridden by your rights.

Consent: where you have explicitly consented, for example to receive marketing emails or to allow non-essential cookies and advertising tools such as the Meta Pixel. You may withdraw your consent at any time (see 'Your rights' below).

Legal obligation: processing required to comply with applicable law.

Sharing your data

We do not sell your personal data. We may share your data with:

Service providers and processors: third-party companies that help us operate the Service, including email and communication platforms, hosting providers, analytics tools, and payment processors. These parties process data on our behalf under data-processing agreements and are not permitted to use it for their own purposes.

The partnered broker: if you choose to open a trading account through our referral, we may share necessary information (such as your name and contact details) with the partnered broker to facilitate account opening. The broker is an independent data controller subject to its own privacy policy.

Advertising platforms: data may be shared with platforms such as Meta (via the Meta Pixel) as described in the cookies section above.

Legal and regulatory: we may disclose data where required by law, court order, or regulatory authority, or where necessary to protect the rights and safety of Market Makers or others.

International transfers

Our service providers and advertising partners may be located outside your country or the European Economic Area (EEA). Where data is transferred internationally, we take steps to ensure an adequate level of protection, including relying on the European Commission's standard contractual clauses or other appropriate safeguards.

By using the Service, you acknowledge that your data may be transferred to and processed in countries other than your own.

Data retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, to allow you to reactivate your account and to comply with our legal and regulatory obligations.

Account and contact data is typically retained for [retention period — confirm] after account closure. Analytics and log data may be retained in aggregated or anonymised form for longer periods. You may request deletion of your data at any time (see 'Your rights' below).

Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

If you believe your account has been compromised, please contact us immediately at support@marketmakersfx.net.

Your rights

Depending on your location, you may have the following rights regarding your personal data:

Access: you may request a copy of the personal data we hold about you.

Correction: you may ask us to correct inaccurate or incomplete data.

Deletion: you may request that we delete your personal data ('right to be forgotten'), subject to our legal obligations to retain certain information.

Objection and restriction: you may object to or ask us to restrict certain types of processing, including processing based on legitimate interests or processing for direct marketing.

Portability: where processing is based on consent or contract, you may request a machine-readable copy of your data.

Withdrawal of consent: where processing is based on your consent (e.g., marketing emails, non-essential cookies), you may withdraw that consent at any time by contacting us or using the unsubscribe link in our emails. Withdrawal does not affect the lawfulness of processing before withdrawal.

Opt-out of marketing: you can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email we send you, or by emailing support@marketmakersfx.net.

To exercise any of these rights, please contact us at support@marketmakersfx.net with the subject line 'Data Request'. We will respond within the timeframe required by applicable law (typically 30 days).

Children

The Service is not directed at, and we do not knowingly collect personal data from, individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us at support@marketmakersfx.net and we will take prompt steps to delete that data.

Changes to this policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised 'Last updated' date. We will notify you of material changes by email or by a prominent notice on the website. Your continued use of the Service after the effective date of any update constitutes acceptance of the revised policy.

Contact and data requests

For any questions about this Privacy Policy, or to exercise your data rights, please contact us at: support@marketmakersfx.net.

Please include 'Privacy' or 'Data Request' in the subject line so we can handle your enquiry promptly.